General Terms and Conditions
Last updated: July 14, 2026
1. Scope and provider identification
These General Terms and Conditions ("T&C") constitute an adhesion contract within the meaning of Chilean Law No. 19,496 and govern the use of the online platform WinterSkiChile ("Platform"), as well as all bookings of third-party services intermediated through the Platform.
The operator of the Platform is WinterSkiChile SpA, RUT 78.446.183-1, with registered office in Lo Barnechea, Santiago, Chile ("WinterSkiChile", "we"). Full identification details: see Legal Notice.
Contact for inquiries, complaints, amendments and withdrawal: info@winterskichile.com. WinterSkiChile provides this contact channel in accordance with the Chilean E-Commerce Regulation, regardless of whether the specific service is provided by WinterSkiChile or by a service provider.
By using the Platform, in particular by completing a booking, the user ("customer") confirms having had, before the conclusion of the contract, clear, understandable and unambiguous access to these T&C, as well as the possibility to store or print them (art. 12 A of Law No. 19,496).
2. Subject matter — Role as intermediary
WinterSkiChile offers, through the Platform, an overview and the possibility to book tourist services related to winter sports in Chile: ski passes and tickets, transfers, accommodation, tours and activities, including mountain experiences such as heliski and snowmobiles ("Services"), at the Farellones, El Colorado, La Parva and Valle Nevado resorts, among others.
WinterSkiChile acts in the intermediation of these Services exclusively as an intermediary between the customer and the respective provider ("Provider"). WinterSkiChile is not a party to the transport, accommodation or other underlying service contract, unless expressly stated otherwise.
The service contract itself is concluded directly between the customer and the respective Provider. The Provider's own terms and conditions apply additionally, as well as its obligations as a tourism service provider under Law No. 20,423.
3. Principles of electronic intermediation
WinterSkiChile undertakes to act with transparency, truthfulness of information and good faith towards the customer, in accordance with OECD guidelines and the Chilean E-Commerce Regulation. Offers are only published when WinterSkiChile can reasonably assume that the respective Provider will actually be able to deliver the service.
Unavailability or lack of capacity (for example, sold-out ANDACOR products) will be reported to the customer clearly and visibly before completing the booking.
4. Registration and user account
Certain functions of the Platform may require the creation of a user account. The user is obliged to provide truthful and complete information when registering, and to keep it up to date.
The use of the booking function requires the legal capacity required by applicable law. Minors may only make bookings with the consent of a parent or legal representative.
The user is responsible for the confidentiality of their access credentials and is liable for all activities carried out through their account, to the extent attributable to them.
5. Booking process and conclusion of the contract
The services displayed on the Platform do not constitute a binding offer by WinterSkiChile, but rather an invitation to the customer to make a booking offer to the respective Provider.
Before completing the booking, the customer will be shown the final total price, including all applicable commissions, taxes and additional costs, as well as a summary of the essential features of the service. Products managed under the ANDACOR system require a minimum lead time (48 or 72 hours depending on the product); their confirmation depends on the release of capacity by the resort, which will be clearly communicated to the customer.
The customer must expressly accept these T&C by means of an active, unchecked checkbox, before being able to complete the booking.
Upon completing the booking process (in particular, upon payment confirmation), the customer makes a binding booking offer. The contract for the booked service is concluded upon receipt of the booking confirmation. For instant-confirmation products, payment is charged at the time of purchase; for products subject to capacity release, payment is only charged once the booking is confirmed.
After the conclusion of the contract, WinterSkiChile will send the customer a written confirmation (by email) with the essential terms of the contract. If such confirmation is not sent, any right of withdrawal shall be extended to 90 days in accordance with Chilean law.
WinterSkiChile reserves the right to reject bookings in the event of unavailability, technical errors or well-founded suspicion of misuse; in such cases, payments already made shall be refunded immediately and in full.
6. Prices, payment and commissions
Prices are expressed in Chilean Pesos (CLP), unless otherwise stated, and include applicable statutory taxes and any applicable Platform service commissions. Any payment-method fees will be indicated separately before completing the booking.
Payment is made through the payment methods offered on the Platform (Stripe, Webpay and Flow.cl). Upon completing the booking, the customer authorizes the charge to the indicated payment method. WinterSkiChile does not store full card details.
WinterSkiChile may charge a commission for its intermediation service, which will be transparently disclosed before completing the booking.
7. Right of withdrawal
In accordance with Article 3 bis, letter b) of Law No. 19,496, the right of withdrawal does not apply to leisure services when the service must be provided on a specific date or within a specific period (for example, ski passes, transfers or tours with a fixed date).
This exclusion will be reported to the customer before completing the booking, in the same place or at the same moment as the price is disclosed, in a clear, understandable, prominent manner and in the Spanish language, as required by Chilean law.
To the extent that such exclusion does not apply to a specific service, the customer may withdraw from the contract within 10 days following its conclusion and before the start of the provision of the service.
8. Cancellation and modification by the Provider
For cancellations, booking changes and withdrawal rights after the conclusion of the contract, the cancellation conditions of the respective Provider apply in the first place, which will be made known to the customer before completing the booking. As a general reference (subject to the specific conditions of each Provider): cancellations more than 72 hours in advance, full refund minus non-refundable payment processing fees; between 24 and 72 hours, 50% refund; less than 24 hours or no-show, no refund; resort closure due to force majeure (lack of snow, wind, road closure or closure by authority), full refund or free rescheduling at the customer's choice.
If a Provider cancels a booking, WinterSkiChile will inform the customer without delay and will actively cooperate in the handling of the corresponding refunds with the Provider.
9. User obligations
- To provide truthful information when registering and when making bookings, including travel and contact data.
- To arrive on time and comply with the use, safety and behavior rules of the respective Provider, including signage, staff instructions and the FIS rules of conduct on the slopes.
- Not to make improper, unlawful use or use that affects the operation of the Platform.
- To verify on their own account whether the booked service meets their personal requirements (for example, physical fitness for winter sports activities). The customer acknowledges that ski, snowboard, heliski, snowmobiles and other mountain activities involve inherent risks that they voluntarily assume.
10. Liability
Since, in the intermediation of third-party services, WinterSkiChile is not a party to the underlying service contract, WinterSkiChile is only liable for the provision, quality, safety or legality of the services delivered by Providers to the extent that it has breached its own duty of care or information in the selection and presentation of the Provider. WinterSkiChile is not liable for accidents occurring on the slopes, during mountain activities or during transport, the responsibility for which lies with the final operator. Complaints related to the actual provision of the service must be addressed, in the first place, directly to the respective Provider; WinterSkiChile will support the customer in such handling.
For damages arising from the intermediation activity itself (for example, errors in the booking process, incorrect price indication), WinterSkiChile is liable in accordance with the general legal provisions, in particular Law No. 19,496. The mandatory statutory grounds of liability, in particular for intent, gross negligence and damages to life, physical integrity or health, are not affected by this clause and are not limited by these T&C.
WinterSkiChile is not liable for the availability of the Platform or for interruptions arising from technical failures of third parties or the Internet beyond its control, unless such interruption is due to intent or gross negligence of WinterSkiChile or affects an essential function of the Platform (for example, charge made without receipt of the service); in such cases, liability is governed by the general legal provisions.
11. Complaints, customer service and SERNAC
The customer may address complaints, inquiries or modification requests to WinterSkiChile at any time through info@winterskichile.com. WinterSkiChile will process the requests within a reasonable time and, when they relate to the actual provision of the service, will forward them to the respective Provider.
Without prejudice to this contact channel, the customer, in their capacity as consumer, has at all times the right to approach the National Consumer Service (SERNAC) or to file a lawsuit before the competent courts.
12. Intellectual property
All content on the Platform, including texts, images, trademarks, logos and software, is protected by intellectual property rights and is the property of WinterSkiChile or its licensors. Any use beyond the intended use of the Platform requires prior written authorization.
13. Personal data protection
The processing of personal data in the context of the use of the Platform is governed by WinterSkiChile's Privacy Policy, as well as by Law No. 19,628 on the protection of private life. From its full entry into force on December 1, 2026, Law No. 21,719 will additionally apply, which reforms Law No. 19,628 and introduces, among others, the ARCO rights (access, rectification, cancellation and opposition), the obligation to notify security breaches and the new Personal Data Protection Agency as supervisory authority.
For payment processing, data is transmitted to the payment providers Stripe, Webpay and Flow.cl, which may involve an international transfer of data. The customer has the right to request access, rectification and deletion of their data in accordance with the applicable regulations.
14. Force majeure
WinterSkiChile is not liable for service interruptions arising from genuine cases of force majeure, i.e. extraordinary, unforeseeable and unavoidable circumstances beyond its control, in particular natural disasters, orders by authorities, strikes, pandemics or other comparable events.
Weather and snow conditions that are usual and inherent to winter sports (for example, closure of slopes, lack of snow, wind, occasional interruptions of installations) are not covered by this clause; for these, the cancellation and refund conditions of the respective Provider apply in accordance with section 8.
15. Language of the T&C
These T&C are made available by WinterSkiChile in Spanish, English and Portuguese. In the relationship with consumers habitually resident in Chile, in case of doubt the Spanish version shall prevail, especially where Chilean law requires certain information to be provided in the Spanish language (for example, the exclusion of the right of withdrawal under section 7).
16. Amendments to the T&C
WinterSkiChile reserves the right to amend these T&C with effect exclusively for the future use of the Platform. Relevant amendments will be communicated to the user with reasonable advance notice (at least 15 days) before their entry into force.
Bookings already made and the corresponding contractual relationships are not affected by subsequent amendments to these T&C; for them, only the T&C in force at the time of the respective booking apply.
17. Governing law and jurisdiction
These T&C and all legal relationships between WinterSkiChile and the customer are governed by the law of the Republic of Chile, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.
For disputes arising from consumer relationships, in accordance with Articles 50 A and 50 H of Law No. 19,496, the court of the customer's own domicile or the court of the domicile of WinterSkiChile shall have jurisdiction, at the customer's choice; a contractual jurisdiction clause departing from this consumer choice is inadmissible under Chilean law and is not agreed upon by means of these T&C.
18. Final provisions
If any provision of these T&C is or becomes invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a rule that comes as close as possible to the economic purpose of the invalid provision. Clauses which, according to SERNAC's fairness criteria for adhesion contracts, would be abusive, do not form part of these T&C.
19. Contact
For inquiries about these T&C, you may contact us at: info@winterskichile.com.